Prudential Security Above and Beyond Award - Security Officer Antonio Merchant and Site Supervisor Greg Segroves


Pictured left is Security Officer Antonio Merchant with Client Steve Darby in the middle and on the right is Site Supervisor Greg Segroves.

On 7/16/21 Mr. Darby, the mall manager, received a thank you card along with a box of chocolate covered strawberries, from one of the guests at a prestigious account located in Murfreesboro, Tennessee. Apparently, the day before, the customer was having car trouble and Security Officer Merchant and Site Supervisor Segroves responded to assist her. Both Officers went above and beyond the call of duty in trying to assist her and stayed with her and her vehicle until a tow arrived to make her feel safe.

The call was minor compared to some duties and responsibilities our staff encounters on a daily basis. However, the extra time they spent assisting this customer and the excellent customer service skills displayed, made a big impact on her and her overall experience at our client's property. Although these two officers were just doing their job, it just goes to show what a big impact excellent customer service can have on a guest at our client's property. On behalf of Prudential Security, we want to thank these two officers for a job well done!

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